{"id":14,"date":"2021-11-21T15:14:19","date_gmt":"2021-11-21T15:14:19","guid":{"rendered":"https:\/\/exceedle.nl\/index.php\/about\/"},"modified":"2022-10-19T20:40:56","modified_gmt":"2022-10-19T18:40:56","slug":"about","status":"publish","type":"page","link":"https:\/\/exceedle.nl\/index.php\/about\/","title":{"rendered":"About"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8ddeb6 elementor-section-height-min-height elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"c8ddeb6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1160976\" data-id=\"1160976\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ad1f1f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ad1f1f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8343632\" data-id=\"8343632\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d3d690 elementor-widget elementor-widget-heading\" data-id=\"1d3d690\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Even voorstellen<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb7c9ca elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"cb7c9ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ik ben Nick Hendriks en de helft van mijn leven werk in, wat ik altijd noem &#8220;<em>de wondere wereld van Customer Service<\/em>&#8220;.<\/span><\/p><p><span style=\"font-weight: 400;\">In die tijd heb ik verschillende typen veranderingen mogen begeleiden vanuit verschillende functies en rollen.<\/span><\/p><p><span style=\"font-weight: 400;\">De laatste tien jaar vanuit managementposities voor zowel inhouse Customer Service afdelingen als via samenwerkingsvormen waarbij Customer Service processen zijn uitbesteedt aan (outsource) partners.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">De meeste energie haal ik uit het vertalen van strategie naar uitvoerbaar operationele besturing en daardoor verbeteren van klanttevredenheid.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Medewerkers, coaches en &#8220;<i>middle management<\/i>&#8221; hebben veel toegevoegde waarde wanneer deze collega&#8217;s en hun kwaliteiten ook zinvol ingezet worden.<\/span><\/p><p><span style=\"font-weight: 400;\">Van achter de coulisse heb ik goed gevoel voor sentiment dat speelt in de operationele teams, maar waar nodig kan ik ook op strategisch niveau waarde toevoegen.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29088ff elementor-align-center elementor-widget elementor-widget-button\" data-id=\"29088ff\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.linkedin.com\/in\/nickhendriks-exceedle\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">LinkedIn pagina<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cdf9e25 elementor-hidden-mobile\" data-id=\"cdf9e25\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c13a884 elementor-widget elementor-widget-image\" data-id=\"c13a884\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1923\" height=\"2560\" src=\"https:\/\/exceedle.nl\/wp-content\/uploads\/2022\/08\/IMG_0979-scaled.jpeg\" class=\"attachment-full size-full wp-image-1474\" alt=\"\" srcset=\"https:\/\/exceedle.nl\/wp-content\/uploads\/2022\/08\/IMG_0979-scaled.jpeg 1923w, https:\/\/exceedle.nl\/wp-content\/uploads\/2022\/08\/IMG_0979-225x300.jpeg 225w, https:\/\/exceedle.nl\/wp-content\/uploads\/2022\/08\/IMG_0979-769x1024.jpeg 769w, https:\/\/exceedle.nl\/wp-content\/uploads\/2022\/08\/IMG_0979-768x1022.jpeg 768w, https:\/\/exceedle.nl\/wp-content\/uploads\/2022\/08\/IMG_0979-1154x1536.jpeg 1154w, https:\/\/exceedle.nl\/wp-content\/uploads\/2022\/08\/IMG_0979-1539x2048.jpeg 1539w\" sizes=\"(max-width: 1923px) 100vw, 1923px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Even voorstellen Ik ben Nick Hendriks en de helft van mijn leven werk in, wat ik altijd noem &#8220;de wondere wereld van Customer Service&#8220;. In die tijd heb ik verschillende typen veranderingen mogen begeleiden vanuit verschillende functies en rollen. De laatste tien jaar vanuit managementposities voor zowel inhouse Customer Service afdelingen als via samenwerkingsvormen waarbij [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/exceedle.nl\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exceedle.nl\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/exceedle.nl\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/exceedle.nl\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/exceedle.nl\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":59,"href":"https:\/\/exceedle.nl\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":1644,"href":"https:\/\/exceedle.nl\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/1644"}],"wp:attachment":[{"href":"https:\/\/exceedle.nl\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}